ASL Crystal Terms & Conditions

Thank you for choosing ASL Crystal for your crystal products. Please read the following terms and conditions carefully to ensure a smooth shopping experience.

1. Care Instructions: To maintain the optimal quality of your ASL Crystal items, we recommend washing them with cold water and laying them flat to dry, unless otherwise specified. Items marked as “dry clean only” should be treated accordingly. ASL Crystal is not liable for any damage to items after they have been washed.

2. Returns: We gladly accept returns within 14 days from the shipment date. Customers are responsible for the return shipping costs. Returns received after 14 days from the ship date will be refused. Refunds, excluding shipping charges, will be credited to the original purchasing card within 5 business days. Returned items must have their tags intact, not be washed, and should be free from any odors such as body odor, smoke, or perfume. ASL Crystal reserves the right to deny returns for any reason and may charge the customer’s card for return shipping. Sale items are non-refundable.

3. Shipping: Standard shipping time is 5-7 business days from the order placement date.

4. Quality Inspection: ASL Crystal thoroughly inspects all clothing items before shipping. In the rare event that you receive a damaged item, please email a picture of the damaged product to [Customer Service Email] within 2 days of receiving your order. We will provide a shipping label for the return, and upon receipt of the damaged item, a full refund will be issued.

5. Contact Information: For any inquiries or concerns, please contact us at contact@aslcrystal.com.

By making a purchase from ASL Crystal, you agree to abide by these terms and conditions. ASL Crystal reserves the right to modify or update these terms at any time, and customers are encouraged to review them periodically.

Thank you for choosing ASL Crystal. We appreciate your business!

Please note that all communication should be conducted in the English language.